FREQUENTLY ASKED QUESTIONS

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

What time is check-in and check-out?

- Check-in: Begins at 4:00 PM on your check-in date.

- Check-out: By 11:00 AM on your check-out date.

Can I Request For An Early Check-In Or Late Check-Out?

Early check-ins and late check-outs are based on availability and while we will do our best to accommodate it, they are not guaranteed. If you would like to request an early check-in please contact our team at (307) 732-6000. For late check-outs, please see one of our front desk team members. If you arrive before your room is ready, we will be happy to store your luggage so you can begin exploring town or enjoying our onsite amenities.

Please note all requests are subject to availability and may incur an additional charge.

What Are The Front Desk Hours Of Operation?

During the peak seasons our Front Desk is available 24 hours a day.

Throughout the off-peak seasons, we shift to a modified service schedule. For the most up-to-date hours during your stay, please check your pre-arrival messaging.

If you plan to arrive after 11pm, please call us at (307) 732-6000 to ensure our front desk team prepares for your arrival.

Where Should I Leave My Room Key(s) When I Check-Out?

As you prepare to check-out, you may drop your key(s) at the Front Desk or leave it in your guest room.

Can I Store My Luggage Before Check-In Or After Check-Out?

Yes, we will gladly store your luggage storage before check-in and after check-out.

Is Breakfast Included In My Room Rate?

Breakfast is not included in the room rate. Guests are welcome to enjoy fresh complimentary coffee in our lobby every morning from 7am -11am.

Can a Pack-n-Play Or Crib Be Supplied In My Room If I Am Traveling With An Infant?

Yes, we have pack-n-play cribs available upon request. Please contact us by calling our team at (307) 732-6000 or emailing us at hello-jh@farawayhotels.com, with a minimum of 48 hours notice so we can best plan for your arrival.

Can I Request For A Rollaway Bed To Be Placed In My Guest Room?

Unfortunately, rollaway beds are not permitted due to fire code restrictions. Our team can help you explore additional room options for larger parties, based on availability.

Is The Hotel Wheelchair Accessible

Yes, Faraway Jackson Hole is wheelchair accessible. Please contact us via phone or email to speak to a reservations team member or hotel specialist who can assist you with any questions by calling (307) 732-6000 or emailing us at hello-jh@farawayhotels.com

Is Wi-Fi Available?

Yes, complimentary Wi-Fi is available in all our public areas and guest rooms.

Did You Leave Something Behind?

Please speak with a member of our front desk team, and we will be happy to assist you in locating your lost item. You can also contact us at (307) 732-6000 or email us at hello-jh@farawayhotels.com

What Is The Hotel History?

Founded in 1960, becoming a key lodging option in the developing Teton Village area, evolved into a premier luxury destination steps from the Jackson Hole Mountain Resort aerial tram.

When Was The Hotel Last Renovated?

The hotel is currently undergoing renovations and will open as Faraway Jackson Hole in Summer 2026.

Where Is The Hotel Located?

We are located at: 7710 Granite Loop Road, Teton Village, WY 83025

Finding Your Way

Faraway Jackson Hole is accessible only by plane or car. To learn how to visit, reference the following website: Visitor Information | Wyoming

Is Parking Available Onsite?

Guests can enjoy the convenience of complimentary self-parking. We also offer 24-hour valet parking for $18 per day.

Airlines Services Operating in Wyoming

Wyoming has several key commercial service airports that provide access to the state, with Jackson Hole (JAC) and Casper (CPR)

‍Flightworks

‍Phone: (770) 422-7375

Website : www.flightworks‍

‍

‍JetBlue
Phone: 1-800-JETBLUE (1-800-538-2583)

Website: www.jetblue.com

‍

‍‍Delta Airlines
Phone: 1-800-221-1212

Website: www.delta.com

How Do I Get To The Hotel From The Airport?

From Jackson Hole (JAC) :

Total Distance: Approximately 21.1 miles

Total Estimated Driving Time: Approximately 34 minutes

‍

Ride-hailing apps such as Lyft and Uber are available.

Airport Information

Jackson Hole Airport (JAC) is the main airport serving Wyoming. For latest updates, including flight schedules, ground transportation options, and other services, visiting the official website is recommended.
‍

Jackson Hole Airport
1250 East Airport Road, Jackson, WY 83001

Phone Number: (307) 733-7682

Is In Room Dining Offered?

We will have a limited in-room dining program and our on site restaurant and bars will offer to-go menus. In addition, all guestrooms feature a fully stocked mini bar with a variety of premium snacks and beverages.

Are Bicycles Available For Guest Use?

Complimentary bicycles and helmets for guests are on a first-come, first- served basis. Please see our Front Desk team for more information.

‍

Neighboring bike shops offer a variety of rentals, including options for toddlers. For recommendations or directions, our Front Desk team is always happy to assist.

Does The Hotel Have A Spa?

While we do not have an on-site spa, we partner with wonderful local spas in town that offer a full menu of rejuvenating treatments. For recommendations or directions, our Front Desk team is always happy to assist.

How Do I Make A Reservation At Sure Hand?

Reservations for Sure Hand are not being accepted at this time as we thoughtfully finalize our launch details. We look forward to welcoming you and will begin accepting reservations soon.

‍

Please visit and complete Group & Event Inquiries for large parties of 8 or more.

What Are Sure Hand's Hours Of Operation?

Sure Hand's hours of operation will be announced soon, as our culinary program is currently being finalized.

Does Sure Hand Accommodate Private Events?

Yes! Guests looking to inquire about private events including full buyouts are encouraged to visit Group & Event Inquiries.

What Is The Hotel's Pet Policy?

Pets are welcome in our select pet-friendly rooms for $100 per night, per pet. Limit of 2 pets per room and guests will be required to sign a waiver at check-in. Reservations for pets must be made in advance - please contact the hotel to let our team know your furry friend will be joining you.

Is Smoking Allowed In The Rooms, Or On Hotel Premises?

Our hotel is a smoke-free environment. Smoking is not permitted in guestrooms or on the hotel premises. Should there be evidence of smoking in your guest room, a $250 fee will be incurred.

What is the Deposit policy?

Reservation is fully pre-paid at the time of booking.

Is there a Resort Fee?

Yes, the hotel has a resort fee of 10% plus tax.

Do I Need A Credit Card To Check In, And Does The Hotel Require A Hold To Guarantee Incidental Charges?

-A valid credit card will be required upon check-in.

-A pre-authorization hold of $200 for the duration of the stay is taken at the time of check-in to guarantee any incidental charges. Any unused portion of this hold will be voided and released upon check-out and may take up to 3-10 business days for funds to be restored (ie. will not appear as a refund), depending on your financial institution.

What Is The Hotel's Cancellation Policy?

We offer a clear, tiered approach to cancellations to provide certainty when planning your retreat.

‍Outside 30 Days: If you cancel your booking 30 days or more prior to your scheduled arrival date, your full deposit will be returned to you.

‍Within 30 Days: Cancellations made within 30 days of arrival result in the forfeiture of the entire deposit.

Reservations made within 30 days of arrival are considered non-refundable.

How Do I Make A Reservation?

To make a reservation, please visit Faraway Hotels. Simply select your island destination, find room type and rate options by entering your Arrival and Departure dates, and clicking 'Book a Room'.

‍

Please keep in mind, booking directly lends you the best available rate and our ability to better assist with any modifications or special requests.

My Plans Have Changed, How Can I Modify Or Cancel My Reservation? (For Reservations Booked Directly On The Hotel Website)

To modify or cancel an existing reservation that was made directly on the hotel website:

‍

Visit Faraway Hotels, select your destination, and click 'Book' in the top-right corner of the page. In the panel pop-up on the upper left-hand side, find your existing booking by entering your itinerary, confirmation, and/or item numbers found in your email confirmation OR enter your email address by clicking 'My Bookings'.Modify your booking as required by clicking 'Edit Dates', 'Edit Room', or 'Cancel Booking'.Follow the prompts as displayed to submit the change or confirm cancellation.

‍

Need further assistance? Our reservations team is happy to assist at (307) 732-6000 or email us at hello-jh@farawayhotels.com

My Plans Have Changed, How Can I Modify Or Cancel My Reservation? (For Reservations Booked With An Online Travel Agency Website - Airbnb, Booking.Com, Expedia, Etc.)

To modify or cancel an existing reservation that was made on an Online Travel Agency website, please contact the Online Travel Agency directly.

If you have any questions, please contact our reservation team at (307) 732-6000 or email us at hello-jh@farawayhotels.com

What Are The Accepted Payment Methods?

We accept most major credit cards including Visa, Mastercard, American Express and Discover.

How Can I Book A Block Of Rooms Or Make A Reservation For A Large Group?

Guests looking to inquire about large groups or room blocks are encouraged to submit a request via our Group & Event Inquiry page and a member of our Sales Team will get back to you promptly.